FAQs
How do you fix my problems remotely?
GoBeyond IT utilizes state -of-the-art diagnostic and monitoring tools to login to your system remotely and fix just about any issue. The tools enable us to work as if we were onsite.
How secure is GoBeyond IT’s remote login support service?
Our system uses SSL encryption technology that is similar to that of a bank or investment website. All of our agents are under non-disclosure contracts and must get permission from you as the user or business owner prior to logging on to any device.
What if GoBeyond IT can’t fix my problem remotely?
GoBeyond IT is able to fix 95% of all issues via remote support. In the event that onsite support is required, GoBeyond IT will make arrangements depending on your location and support package to provide an onsite support technician.
What if I want someone onsite for general support as part of my monthly package?
In order for GoBeyond IT to provide superior service at a cost that makes sense, we must work to resolve the issues via remote support. Should the attempts to remediate remotely prove unsuccessful, GoBeyond IT will dispatch a support technician to go onsite, based on location and support package.
What if I want to upgrade my support package?
A GoBeyond IT support representative can authorize an upgrade at any time. Please note that prorated billing may apply should the upgrade occur in the middle of a billing cycle.
How will GoBeyond IT support my industry-specific applications?
All industry-specific application support is handled separately from our standard packages due to your individual application support requirements. GoBeyond IT requires that all clients have support directly with the software manufacturer. GoBeyond IT will assist in supporting industry-specific applications based on the agreed-upon terms of your contract.
Making the Switch to GoBeyond IT
What is the first step to switch?
Once you have determined a GoBeyond IT solution seems to be the right fit, the first step is to contact a GoBeyond IT sales consultant to assist in finalizing the details. Click here to get started
What’s the switching process like?
The GoBeyond IT staff is trained to make this process as seamless as possible. Upon reaching a sales consultant, you will be asked a series of questions to further clarify your goals and objectives. Next, we perform a technical analysis to ensure that all information is correct. This analysis is done remotely and will have no impact on your current environment. Once the analysis is complete, we will generate the terms and conditions and contract details. Upon execution of the contract, our transition team will contact you with a step-by-step outline for making the switch.
How long will it take?
This process will take anywhere from 15 to 30 days, depending on your environment, your goals and objectives, and the selected GoBeyond IT package.
Is our email going to go down?
GoBeyond IT’s transition team will ensure that your email remains functioning. All information is immediately backed up prior to making the final move.
Who is going to tell my current provider that I will no longer require their services?
This is always a tough question, as each situation is different. GoBeyond IT will assist in any way possible to make this an easy transition.
Can my current provider withhold my data and information?
Not unless you have some sort of contract that provides them the right to hold information. This is not a standard practice and would be a breach of common ethics.
Will I be able to run our industry-specific applications?
Depending on the package you select, running industry-specific applications is not a problem. Most of our clients have one or two industry-specific applications.
Do you replace my IT staff entirely?
No, we work to take the everyday tasks off the plate of your IT staff so they can focus on your IT strategy and help to grow your business.
Packages and Budget
What if we can’t afford to purchase or house the recommended solutions provided to us by GoBeyond IT?
This information would be discussed during an initial call with a GoBeyond IT sales consultant. Our mission is to make IT affordable and we will work hard to meet your budget requirements without sacrificing your overall goals and objectives.
What is the minimum number of users that GoBeyond IT will support?
Though most of our clients have more than 15 users, GoBeyond IT will support any number of users, depending on your budget and requirements.
Does it matter if I don’t want my servers/systems at your Datacenter?
GoBeyond IT offers the Hosted Hourly Desktop as a fully hosted solution. This solution is built based on state-of-the-art GoBeyond IT servers.
What if we have servers we’ve just recently invested in?
Depending on the age and type, GoBeyond IT will work to maximize your current investment. Some of our valued clients choose the Assist model so they can leverage their current investment to keep the monthly support cost lower.
